Texas Vests/Katy Gun Gear is a small business, I operate with minimal overhead and no advertising to keep prices as low as possible. Thank you for your support.
Cage code 6NUE2 ;DUNS 078312012
Our contact information
By email: Texasvests@yahoo.com
636 S. Mason RD.
Katy, TX 77450
713-376-0825 (between 10:30 a.m. and 7 p.m. central)firstname.lastname@example.org
All returns for exchanges must occur within 2 days of receipt of merchandise. After 2 days, this policy becomes null and void.
Returns may take up to two weeks to be processed through our Returns Department, subject to a 20% restocking fee.
The buyer is responsible for all return shipping charges. WE DO NOT REQUIRE AN RMA NUMBER.
We will recharge the shipping fee for all packages returned to us due to an undeliverable address or Customer Refusal.
OUR RETURNS DEPARTMENT INSPECTS EACH AND EVERY PRODUCT THAT HAS BEEN RETURNED. WE RESERVE THE RIGHT TO REFUSE REFUNDS AND/OR EXCHANGES OF ANY AND ALL RETURNED ITEMS IF ONE OR MORE OF THE FOLLOWING HAS OCCURRED:
Obvious Wear & Tear such as scratches or dents on any merchandise; kinks in watch band; tears and holes in garments; scratches on sunglass and/or goggle lenses.
Any and all size adjustments such as links removed from watch bands; garments that have been laundered, tailored and/or altered, etc.
Dirt, sand, sun and/or water damage, antiperspirant stains, makeup, etc.
Obvious odors such as cigarette smoke, perfume or colognes, etc.
Protective Packaging or original packaging that has been defaced in any manner, or is absent upon return.
Related warranty paperwork, inserts, attached coupons and/or instructions pamphlets are absent.
Any DVD or CD that has been opened/taken out of its plastic wrap.
Due to Health Code Violations, boxer briefs and socks are not eligible for return
Certain products containing liquid material such as pepper sprays, gun lubricants and cleaning products are not eligible for return.
Please include a check or cash in the amount of $8.00 for the handling and shipping fees (If three or more items are being exchanged, please include an additional $3.00 to your fees). If the monies are NOT included with the merchandise being returned for exchange, your credit card on file WILL be charged the required fees to process the exchange.
Items being returned for exchanges MUST be in brand new, resalable condition as clearly stated above. If you return product that is not in its original condition as received, you will be charged a repackaging fee of up to 20% of the retail value of the product. Items returned in damaged/used condition will be rejected.
RETURN FOR REFUND:
If you are in receipt of an item that is defective, the item must be returned to us within 2 days of the buyer's receipt of defective merchandise. We DO NOT issue Call Tags. Once the item has been received and is, in fact, deemed defective by our Returns Department, a new item will be shipped out to you. You will not be charged a reshipment fee.
50% prepaid minimum at time of order, no special order will be made without 50% down. 50% restock fee on all special orders canceled or not picked up within 30 days of arrival.(no exception without WRITTEN NOTICE).
FBI NICS delayed background check policy:
In the event of a firearm being delayed by NICS, customer must pay 50% of the firearm being delayed, failure to pay 50% will result in cancellation of the transfer. NO EXCEPTION WITHOUT WRITTEN NOTICE.
FBI NICS delay canceled by customer:
Cancellations of firearms during or after delay status will be subject to 50% restock fee. NO EXCEPTION WITHOUT WRITTEN NOTICE.
FBI NICS denial:
Customer will receive a full refund for the money paid to KGG in the event of a denial by NICS, unless the firearm is a special order then the 50% restock fee applies. NO EXCEPTION WITHOUT WRITTEN NOTICE.
NO EXCEPTION TO ANY POLICY WITHOUT WRITTEN NOTICE.